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Scenario we see with duplicate check on contacts

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EhP2 SP08, Users can create contacts from the account.  Generally the data is 1st name, last name, phone, & email.  I think this is common data you wold see for most SAP customers and countries enter.  The Work address from the account also comes across.

 

But since Phone & email are not included in the duplicate search, nor does the work address.  We get too many identified duplicates, where we can't implement the contact duplicate search.

 

But if the user created the contact in the Contact create and assigned the Account  BP_CONT (last snippet down) then the duplicate search looks ot limit to the account the contact is assigned to, this I would think is proper.

 

We are not on HANA db so note 1836711 would not apply.

contact create from account.JPG

 

contact create from account duplicates.JPG

 

BP_CONT limited to contacts on that account, only a single duplicate record found

 

contact create w account.JPG


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