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complaint creation in CRM

Helllo All,

 

When I create complain in CRM, we create upper item and for which we will have credit item. (G2N).

 

Requirement is, Credit item should create Credit memo in ECC.

 

I have configured it in CRM. and i am able to get G2N . But it is not creating the Credit memo in ECC.

 

Insted its give me an Error saying complain transaction type XXXX is not definned in ECC. I never wanted to let it create the complaint in ECC.

If i set the distribution lock, Credit item never attempt to replicate!!!!

 

Am i missing something here?

 

Please advice!

 

Tahnks a ton!

KP.


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