Hello CRM specialists,
we are currently facing a strange replication isssue concerning address changes in ECC.
In general the replication of address data of customers is working perfectly fine, but in some cases it just doesn't work at all.
Basically the problem is that we do not receive a BDoc when an address gets changed in ECC and therefore we have different address data in ECC and CRM. But this is not happening every time and up to now we were not able to find a case where we could reproduce it. Sometimes it just happens and sometimes not.
For example when an address gets changed in ECC (city, postal code, street, house number, etc.) we will either have a BDoc and everything is replicated nicely or we do not have a BDoc and the changes are not replicated to CRM.
Did somebody encounter this problem and can give me some hints what might be wrong here?
Best regards
Sascha