Hi All,
We are replicating BP contacts from ECC to Interaction records (IR) in CRM.
While the replication works fine, we would like to know if the Class/Action from BP contacts be mapped to Categorization1 and Categorization2 fields in IR (in WebUI). Pls. check the screenshot for categorization fields.
Image may be NSFW.
Clik here to view.
PS - We are aware that we can map it to Code/Code grouppe... but that is not where we are looking to map them.
Thanks,
Ashish